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Troubleshooting WiLife User Guide
106
Maintenance Problem Solution
Command Center does not
see my cameras
• Reset the camera by unplugging the power supply and then replugging it in to the wall.
• Verify that the camera ON/OFF button on the main Command Center window is set to
ON.
• Verify that the camera power supply and the USB receiver have power by checking the
status lights, some of which flash and others which are solid on.
• Verify that the camera power supply and the USB receiver are plugged directly into a
power outlet and not a power strip or UPS.
• Ensure the Ethernet cable connecting the camera with the power supply is secure.
• Ensure the USB receiver connected securely into the PC.
• Verify that you have properly configured any PC firewalls by reviewing the chapter on
Configuring Your PC Firewall.
• Close other applications that may be interfering with Command Center.
• Test another power outlet for your camera, perhaps one closer to your PC.
• Click the Rediscover button on the Setup > Advanced dialog.
• Refresh your environment. To do this, 1) restart you computer, 2) reset your USB by
removing and reconnecting it PC-to-USB cable, and 3) reset your cameras by
unplugging and re-plugging them into the power outlet.
• Reset each camera by pressing the reset button on the bottom of the camera by
gently inserting a paperclip into the small hole near the network connector.
• From the Setup>Advanced dialog, execute the Add New and Rediscover camera
operations.
Command Center seems to
run slowly
Command Center is a 21
st
century application and is tuned for use on modern PCs.
Though we provide minimum system requirements for running Command Center, you
may find some functions operate slowly on underpowered machines.
• Ensure you are running a PC that meets the minimum system requirements, and
preferably one that meets the recommended system requirements.
• Close unneeded applications running on your computer.
• Run virus and spyware detection software to ensure your computer is clean.
My camera is not recording
motion
Command Center uses two methods to record video: Camera Motion Detection and user
defined Recording Schedules. If you have disabled both of these options, cameras will
not record. Check the following to ensure recording is configured properly:
• Check the Setup > Recording options page for each camera and ensure the camera
has defined motion zones.
• Ensure the “Enable motion detection for camera” checkbox is checked.
• Check your camera recording schedule to ensure the cameras are turned on (not
scheduled to be Off).
• Increase your motion sensitivity settings.
Command Center is not
sending e-mail alerts
Command Center requires four elements to send an e-mail alert. Check the following
items on the Setup > Alerts dialog for each detected camera:
• Ensure you have properly set the SMTP server settings and executed the Test button
operation.
• Verify your “Send E-mail to” e-mail addresses are correct.
• Choose the alert action for each camera.
• Ensure the “Enable E-mail Alerts” option is checked.
• Adjust the Minimum Motion time to meet your needs.
• Check the Spam Blocking options for your receiving e-mail account.