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Technical Support
Technical Support
In case you should encounter any technical diffi culties using your product, we suggest you go through these
steps in order to resolve any issues as effi ciently as possible:
1) Please read carefully through the appropriate sections of this manual. Some subject areas may be treated in
two different chapters depending on how the device is being used.
2) Look at the Troubleshooting section at the back of this manual. In this section, we have included answers to
some commonly asked questions.
3) Look at our Support section on the website (www.archos.com). Here, you will fi nd Frequently Asked Questions
(FAQ) for our different products, and there is a chance that somebody else has already asked your question.
4) If these steps did not help you resolve your technical diffi culty, you can always contact us either via email or by
calling the helpline. Telephone support will be provided in the language of the countries listed below. For other
countries, please use e-mail technical support.
• For warranty and services purposes, keep your sales receipt for proof of purchase.
• If technical support (Telephone or E-mail) determines that your product needs to be returned, please contact
the place of purchase to have your product repaired or replaced (depending on problem type). Customers who
purchased directly from the ARCHOS
™
website should fi ll out the RMA return request form on the website.
DO NOT USE phone or e-mail support for marketing and sales questions. These
numbers are to aid those who have technical diffi culties / malfunctions.
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Telephone Support
Canada 949-609-1400 Nederland 020-50 40 510
Danmark 35 25 65 67 Norge 22 57 77 71
Deutschland 069-6698-4714 Schweitz/Suisse 442 004 111
España 09-1745-6224 Suomi 09 2311 3434
France 01 70 20 00 30 Svenska 08 579 290 80
Ireland 01-601-5700 UK 0207-949-0115
Italia 02-4827-1143 USA 877-300-879 (toll free)
Email Support
tech-support.us@archos.com
English (United States and Canada customers)
tech-support.eu@archos.com
English or French (Europe and the rest of the planet)
tech-support.de@archos.com
German (Germany)