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Troubleshooting
Troubleshooting
25.1 USB Connection issues
25.1 USB Connection issues
Problem: I cannot get my AV 500 to be recognized by the computer or it asks for a driver.
Solutions:
• If you are running an operating system other than Windows
®
XP (Service Pack 1 minimum) with Windows Media
®
Player 10 or higher, the USB Port setting should be set to ‘Hard Drive’. Go to Settings > System > USB Port and
set it to ‘ Hard Drive ’. Only Windows
®
XP (Service Pack 1 or higher) with Windows Media
®
Player 10 or higher
will allow for the USB Port ‘ Windows Device ’ setting.
• Shut off and reboot the computer and the AV 500 and then try connecting again in the preferred order mentioned
in the chapter Connecting/Disconnecting the AV 500 to/from your PC .
• If using a USB hub, try connecting without using the hub (some hubs are not powered and may not work with
the AV 500).
• If using a USB port in the front of your computer, try a USB port in the back. Front USB ports are often from
non-powered hubs.
• Do not connect to a USB port repeated through a keyboard.
• If using a laptop computer and a docking station, try connecting without the docking station.
• Macintosh
®
users must update to OS 10.2.4 or higher.
• (Hard Drive mode) If the Files Allocation Table (FAT) gets corrupted, the AV 500 may not show up in Windows
XP for over one minute, and then it comes up as local drive . Use DOS Utility ChkDsk as shown below.
• (Hard Drive Mode) Windows
®
XP may recognize the AV 500 hard drive but yet not assign a drive letter to it.
Right click on My Computer and select Manage . Then select Storage , then Disk Management . Within this
window you may see the hard drive and be able to assign a drive letter by right-clicking on the hard drive, and
selecting the option Change drive letter and paths …