Filter
Top Products
basics guide
22
USB connection problems
Problem Possible cause Solution
Windows PC only
My printer is
connected with a
USB cable through
another USB device
or a hub and when
I try to print I get a
message saying
THERE WAS AN
ERROR WRITING
TO <NAME OF
USB PORT>.
Your printer may not be
getting good data from the
other device or hub.
OR
Two-way communication
between the printer and the
computer was interrupted
by another device attached
to the hub.
Try the following:
• Connect the printer directly to
the USB port on the computer.
• Make sure the USB cable is
securely attached to both the
computer and to the USB port
on the back of the printer.
• Try disconnecting other USB
devices from the hub and print
your document again.
The USB cable is too long. Make sure you are using a USB
cable length that is supported by
your printer. See the
specifications section of the HP
Printer Help for the supported USB
cable length.
Windows PC only
I have connected
my printer using a
USB cable, and
when I try to print I
get a message
saying THERE WAS
AN ERROR
WRITING TO
DOT4.
There is a problem with the
USB connection.
Try the following:
• Unplug the USB cable from the
computer, then plug it in
again.
• Make sure the cable is securely
attached to both the computer
and to the USB port on the
back of the printer.
• Restart your computer.
tw_basics.book Page 22 Monday, July 1, 2002 8:47 AM