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troubleshooting: printing problems
33
The document printed
at an angle or is off-
center.
Paper may not be
loaded correctly.
Try the following:
• Make sure the paper is
correctly oriented in the IN
tray.
• Make sure the paper width
guide and the paper length
guide fit close to the edges of
the paper.
See paper information on page 6
for paper loading instructions.
Print quality is poor.
(continued on next
page)
You may be printing in
Reserve Mode. The
printer enters Reserve
Mode when one of the
print cartridges is
missing.
Replace the missing print cartridge
with a new one.
You may be running out
of ink.
Windows PC
• Check the ink levels of the print
cartridges from the Estimated
Ink Level tab of the Toolbox.
Macintosh
• Check the ink level status in the
HP Inkjet Utility.
If you are running low on ink,
replace the print cartridge.
You may not be using the
best paper type for your
output.
Try the following:
• Make sure you are using a
paper type intended for the
printer. Use HP-designed inkjet
paper for best results.
• Choose paper that is
specifically designed for the
output (photographs,
transparencies, etc.) rather than
plain paper.
Problem Possible cause Solution
tw_basics.book Page 33 Monday, July 1, 2002 8:47 AM