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troubleshooting: printing problems
31
(continued from
previous page)
A blank page came
out of the printer.
You are printing in
Reserve Mode with the
black print cartridge
installed AND borderless
printing is ON.
Replace the missing print cartridge
with a new one.
OR
Turn off borderless printing.
See use reserve print mode on
page 10 for more information.
The document did not
print using the
selected default print
settings.
The printer’s default print
settings may be different
than the application’s
print settings. Print
settings made within an
application override the
printer’s default settings.
Windows PC
• From the application’s File
menu, select Print, then click
Properties to set the desired
print settings.
Macintosh
• From the application’s File
menu, select Print and set the
desired print settings.
The paper type is set
as Automatic, but
when preparing to
print, the printer
ejects the paper.
The printer may be
placed in direct sunlight,
which overwhelms the
automatic paper sensor.
Move the printer out of direct
sunlight.
Parts of the document
are missing or are in
the wrong place.
(continued on next
page)
You may have selected
the incorrect paper
orientation.
Windows PC
• Make sure you have selected
the correct orientation (Portrait
or Landscape) on the Layout
tab of the printer Properties
dialog box and in the
application’s Page Setup
dialog box.
Macintosh
• Make sure you have selected
the correct orientation (portrait
or landscape) in the Page Setup
dialog box.
Problem Possible cause Solution
tw_basics.book Page 31 Monday, July 1, 2002 8:47 AM