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basics guide
28
printing problems
Problem Possible cause Solution
Photo paper does not
feed into the printer
correctly
The photo tray is not
engaged.
Engage the photo tray by moving
the photo tray slider away from
you until it stops against the edge
of the paper.
You are in an extremely
high or low humidity
environment.
Try the following:
• Insert the photo paper as far as
it will go into the photo tray.
• Load one sheet of photo paper
at a time.
Paper does not feed
into the printer
correctly.
OR
Paper does not come
out of the printer
correctly.
There may be too much
paper loaded in the IN
tray.
Remove some paper from the IN
tray and try printing again.
The paper guides may
not be adjusted
correctly.
Make sure that the paper width
guide and the paper length guide
fit close to the edges of the paper
without bending the paper.
The paper may be too
thin or too thick.
See the specifications section of
the HP Photosmart Printer Help for
supported paper weights.
The paper may be
wrinkled or bent.
Try using different paper.
No page came out of
the printer.
(continued on next
page)
The printer needs
attention.
Check the computer monitor or
camera LCD for instructions.
Power may be off or
there may be a loose
connection.
Try the following:
• Make sure the power is on.
• Make sure the power cord is
securely connected.
You may not have any
paper in the paper tray.
Check that paper is loaded
correctly in the paper tray. See
paper information on page 6 for
paper loading instructions.
The printer’s top cover
may be open.
Close the printer’s top cover.
tw_basics.book Page 28 Monday, July 1, 2002 8:47 AM