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Troubleshooting
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About the Wi-Fi function
The camera cannot connect to the wireless LAN. The radio transmission gets
disconnected.
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Use the camera within the communication range of the wireless LAN network.
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Connection types and security setting methods are different depending on the wireless access point.
→ Refer to the instructions of the wireless access point.
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When the radio transmission is interrupted, the condition may improve by moving the location or
changing the angle of the wireless access point.
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The camera may not automatically connect when the network SSID of the wireless access point is
set not to broadcast.
→ Set the network SSID of the wireless access point to broadcast.
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Is any device, such as microwave oven, cordless phone, etc., that uses 2.4GHz frequency operated
nearby?
→ Radio transmissions may get interrupted when used simultaneously. Use them sufficiently away
from the device.
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Is the 5GHz/2.4GHz switchable wireless access point connected to other equipment using the 5GHz
band?
→ The use of a wireless access point that can use 5GHz/2.4GHz simultaneously is recommended.
It cannot be used simultaneously with this camera if it is not compatible.
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When the battery indicator is flashing red, the connection with other equipment may not start or the
connection may be disrupted. (A message such as [Communication error] is displayed.)
The wireless access point is not displayed. Or it cannot be connected.
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Check if the wireless access point to connect is in operating state.
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The camera may not display or connect to a wireless access point depending on the radio
transmission condition.
→ Perform the connection closer to the wireless access point.
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It may not be displayed even if the radio transmission works depending on the setting of the wireless
access point.
→ Check the settings of the wireless access point.
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The wireless access point may not be found depending on the radio transmission condition.
→ Perform the [Manual Connection]. (→192)
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Is the network SSID of the wireless access point set not to broadcast?
→ It may not be detected when it is set not to broadcast. Enter and set the network SSID. (→193)
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Try the following:
→ Move the camera closer to the wireless access point
→ Remove the obstacles between the camera and the wireless access point
→ Change the direction of the camera
It takes long time every time to connect to a smartphone.
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It may take longer time to connect depending on the Wi-Fi connection setting of the smartphone, but
it is not a malfunction.
The camera is not displayed in the Wi-Fi setting screen of the smartphone. It takes time
to setup the connection.
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Try switching the ON/OFF of the Wi-Fi function in the Wi-Fi settings of the smartphone.