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101
Troubleshooting
Computers
Symptom Cause Solution
You do not know if the OS
of your computer is
compatible.
— p Check “Recommended computer environment”
(pages 81 and 92).
You cannot install the
USB driver.
— p In Windows 2000, log on as Administrator (authorized
Administrators) (page 81).
Your computer does not
recognize your camera.
• The camera is turned off.
• The battery level is low.
• You are not using the supplied cable for multi-
use terminal (USB).
• The cable for multi-use terminal (USB) is not
connected firmly.
• [USB Connect] is not set to [Normal] in the SET
UP settings.
• The USB connectors on your computer are
connected to other equipment besides the
keyboard, the mouse, and your camera.
• The camera is not connected directly to your
computer.
• The USB driver is not installed.
• Your computer does not properly recognize the
device because you connected the camera and
your computer with the cable for multi-use
terminal (USB) before you installed the “USB
Driver” from the supplied CD-ROM.
p Turn on the camera (page 15).
p Use the AC Adaptor (page 14).
p Use the supplied cable for multi-use terminal (USB) (pages 83
and 93).
p Disconnect the cable for multi-use terminal (USB) from both
the computer and the camera, and connect it again firmly. Make
sure that “USB Mode” is displayed on the LCD screen
(page 83).
p Set it to [Normal] (pages 45 and 114).
p Disconnect all equipment other than the keybord and the mouse
from the USB connectors (page 81).
p Connect the camera directly to your computer without passing
through a USB hub or other device (page 81).
p Install the USB driver (page 82).
p Delete the erroneously recognized device from your computer
(page 85), then install the USB driver (page 82).
You cannot copy images. • The camera is not correctly connected to your
computer.
• You are not using the correct copy procedure for
your OS.
• You attempted to shoot using a “Memory Stick”
formatted by a computer.
p Connect the camera and your computer correctly using the
supplied cable for multi-use terminal (USB) (page 83).
p Follow the designated copy procedure for your OS
(pages 84, 85, 90 and 92).
p Shoot using a “Memory Stick” formatted by your camera.