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Troubleshooting
Self-diagnosis display
– If a code starting with an alphabet
letter appears
Your camera has a self-diagnosis display.
This function displays the camera condition
on the LCD screen with a combination of a
letter and four numerical digits. If this
occurs, check the following code chart and
attempt the corresponding corrective
actions. The last two digits (indicated by
ss) will differ depending on the state of
the camera.
C:32:ss
Self-diagnosis display
If you are unable to solve the problem even after trying the corrective actions a few times,
contact your Sony dealer or local authorized Sony service facility.
Code Cause Countermeasure
C:32: ss There is trouble with your
camera’s hardware.
• Turn the power off and on again
(page 15).
C:13: ss The camera cannot read or write
data on the “Memory Stick.”
• Re-insert the “Memory Stick” several
times.
An unformatted “Memory Stick”
is inserted.
• Format the “Memory Stick” (page42).
The inserted “Memory Stick”
cannot be used with your camera,
or the data is damaged.
• Insert a new “Memory Stick” (page 18).
E:61: ss
E:91: ss
A camera malfunction that you
cannot reverse has occurred.
• Press the RESET button (page 95) located
inside the battery/“Memory Stick” cover,
then turn the power on again.