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Troubleshooting
Troubleshooting
If you experience trouble with your camera,
try the following solutions.
1 First check the items on the tables below.
If code displays “C:ss:ss”
appear on the screen, the self-
diagnosis display function is
working (page 107).
2 Should your camera still not work
properly, press the RESET button inside
the battery/“Memory Stick” cover using
a fine-tipped object, then turn on the
power again. (All the settings including
date and time are cleared.)
3 Should your camera still not work
properly, consult your Sony dealer or
local authorized Sony service facility.
Battery pack and power
RESET button
Symptom Cause Solution
You cannot charge the
battery pack.
• The camera is turned on. p Turn the camera off (page 15).
The battery pack cannot
be installed.
• The battery pack is not installed correctly. pInstall the battery pack while pushing the battery eject lever
toward the front of the camera using the front edge of the battery
pack (page 11).
p Install the battery pack correctly (page 11).
The /CHG lamp flashes
when charging a battery
pack.
• The battery pack is not installed correctly.
• The battery pack has malfunctioned.
p Install the battery pack correctly (page 11).
p Consult your Sony dealer or local authorized Sony service
facility.
The /CHG lamp does not
light up when charging a
battery pack.
• The AC Adaptor is disconnected.
• The AC Adaptor has malfunctioned.
• The battery pack is not installed correctly.
• The battery pack is completely charged.
p Properly connect the AC Adaptor (page 14).
p Consult your Sony dealer or local authorized Sony service
facility.
p Install the battery pack correctly (page 11).
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Troubleshooting