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39Troubleshooting
Cannot Install the Printer Driver
Cause Action
Unable to proceed
beyond the Printer
Connection screen.
If you were unable to proceed beyond the Printer
Connection screen, follow the procedure below to
reinstall the printer driver.
(1) Click Cancel on the Printer Connection screen.
(2) Click Start Over on the Installation Failure
screen.
(3) Click Back on the screen that appears next.
(4) Click Exit on the PIXMA XXX screen (where
“XXX” is your printer’s name), then remove the
CD-ROM.
(5) Turn the printer off.
(6) Restart your computer.
(7) Make sure you have no application software
running, including anti-virus software.
(8) Follow the procedure described in your setup
sheet to reinstall the printer driver.
Installation does not start
automatically when the
Setup CD-ROM is
inserted into your
computer’s disc drive.
(1) Click Start then Computer.
In Windows XP, Click
Start
then
My Computer
.
In Windows 2000, double-click the
My Computer
icon on the desktop.
(2) Double-click the CD-ROM icon on the
displayed window.
Note
To use the Run command to start the setup program,
specify your disc drive and then the name of the setup
program, MSETUP4.EXE. The drive letter of the disc
drive depends on your computer.
Double-click the CD-ROM icon on your desktop to start
installation.
If the CD-ROM icon is not displayed, restart your
computer. If the icon is still not displayed, try different
disks and see if they are displayed. If other disks are
displayed, there is a problem with the Setup CD-ROM.
Contact your Canon service representative.
Installation procedure not
followed correctly.
Follow the procedure described in your setup sheet for
proper installation.
If the printer driver was not installed correctly, uninstall
the printer driver, restart your computer, and then reinstall
the printer driver. Refer to the PC Printing Guide on-
screen manual.
Note
If the installer was forced to be terminated due to a
Windows error, the system may be in an unstable
condition and you may not be able to install the printer
driver. Restart your computer before reinstalling.
Cause Action