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53Appendix
(b) Use of parts, media, software or supplies (other than those sold by Canon
USA), including non-Canon ink cartridges or refilled ink cartridges, that cause
damage to the Product or cause abnormally frequent service calls or service
problems.
(c) If the Product has had its serial number or dating defaced, altered or removed.
ANY SYSTEM SOFTWARE (WHETHER FACTORY LOADED ON THE PRODUCT
OR CONTAINED ON THE SOFTWARE DISKETTES OR CD-ROMS ENCLOSED
WITH, OR ACCOMPANYING, THE PRODUCT), AND ANY UTILITY SOFTWARE,
DISTRIBUTED WITH OR FOR THE PRODUCT, IS SOLD "AS IS" AND WITHOUT
WARRANTY BY CANON USA. THE SOLE WARRANTY WITH RESPECT TO
SUCH SOFTWARE IS CONTAINED IN THE SOFTWARE MANUFACTURER'S
LICENSE AGREEMENT DISTRIBUTED THEREWITH, INCLUDING ANY
LIMITATIONS AND DISCLAIMERS THEREON. PLEASE CONTACT CANON USA
IMMEDIATELY IF YOU HAVE NOT RECEIVED A COPY OF THE SOFTWARE
MANUFACTURER'S LICENSE AGREEMENT.
NO IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, APPLIES
TO THE PRODUCT AFTER THE APPLICABLE PERIOD OF THE EXPRESS
LIMITED WARRANTY STATED ABOVE, AND NO OTHER EXPRESS WARRANTY
OR GUARANTY, EXCEPT AS MENTIONED ABOVE, GIVEN BY ANY PERSON
OR ENTITY WITH RESPECT TO THE PRODUCT SHALL BIND CANON USA, OR
ITS ASF. (SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN
IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY
TO YOU.) CANON USA SHALL NOT BE LIABLE FOR LOSS OF REVENUES OR
PROFITS, INCONVENIENCE, EXPENSE FOR SUBSTITUTE EQUIPMENT OR
SERVICE, STORAGE CHARGES, LOSS OR CORRUPTION OF DATA, OR ANY
OTHER SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES CAUSED BY
THE USE, MISUSE, OR INABILITY TO USE THE PRODUCT REGARDLESS OF
THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, AND EVEN IF CANON
USA OR ITS ASF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES. NOR SHALL RECOVERY OF ANY KIND AGAINST CANON USA OR
ITS ASF BE GREATER IN AMOUNT THAN THE PURCHASE PRICE OF THE
PRODUCT CAUSING THE ALLEGED DAMAGE. WITHOUT LIMITING THE
FOREGOING, YOU ASSUME ALL RISK AND LIABILITY FOR LOSS, DAMAGE
OR INJURY TO YOU AND YOUR PROPERTY AND TO OTHERS AND THEIR
PROPERTY ARISING OUT OF THE POSSESSION, USE, MISUSE, OR
INABILITY TO USE THE PRODUCT SOLD BY CANON USA NOT CAUSED
SOLELY AND DIRECTLY BY THE NEGLIGENCE OF CANON USA, OR ITS ASF.
(SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE EXCLUSION
OR LIMITATION MAY NOT APPLY TO YOU.) THIS LIMITED WARRANTY SHALL
NOT EXTEND TO ANYONE OTHER THAN THE ORIGINAL PURCHASER OF
THE PRODUCT OR THE PERSON FOR WHOM IT WAS PURCHASED AS A
GIFT, AND STATES YOUR EXCLUSIVE REMEDY.
Canon USA offers a range of customer technical support* options:
z Interactive troubleshooting, e-mail technical support, the latest driver downloads
and answers to frequently asked questions (www.canontechsupport.com)
z Toll-free live technical support Monday—Saturday (excluding holidays) at 1-800-
828-4040
z Telephone Device for the Deaf (TDD-1-866-251-3752)
z Repair or Exchange Service Options:
In the event service is required for the Product during the limited warranty period,
Canon USA offers two hardware support options:
Authorized Service Facility Carry-In / Mail-In Service
Canon USA’s Carry-In/Mail-In Service provides repair or exchange, at Canon
USA’s option, through Canon USA’s Authorized Service Facility (ASF) network.
The name and telephone number of the ASF(s) near you may be obtained from
Canon USA’s Web site at www.canontechsupport.com or by calling the Canon
USA Customer Care Center at 1-800-828-4040, or any time while speaking to a
technical support person. A Product covered by this limited warranty will be
repaired or exchanged, as determined by Canon USA, and returned without
charge by the ASF.
InstantExchange Service **
A Canon Customer Care Center or ASF technician will attempt to diagnose the
nature of the problem and, if possible, correct it over the telephone. If the problem
cannot be corrected over the telephone, and you elect the InstantExchange
option, a reference number will be issued to you. You will be asked for the
Product serial number and other information pertaining to your Product and for a
ship-to location for the replacement Product (must include street address).
The Canon USA repair facility will ship out the replacement Product prepaid by
Canon USA. After receipt of the replacement Product (with instructions and a
prepaid waybill), follow the enclosed instructions on how to ship your product to
the Canon USA repair facility. Your Product must be returned in the shipping
carton in which the replacement Product was packed and include the reference
number, A COPY OF YOUR DATED PROOF OF PURCHASE (BILL OF SALE),
and a complete explanation of the problem. DO NOT INCLUDE ANY OTHER
ITEMS WITH THE YOUR PRODUCT IN THE RETURN SHIPPING CARTON,
AND BE SURE TO RETAIN YOUR PRINTHEAD, INK CARTRIDGE(S) AND
TANK(S).
InstantExchange Service exchanges your Product with a replacement Product,
which will normally be shipped the same day if your request for this service is by
3 p.m. E.T. Monday through Friday, except holidays. Canon USA does not
guarantee same day shipment in the event of the occurrence of factors beyond