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Additional Information 159
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Troubleshooting
If you have a problem with your camcorder, refer to this section. Some-
times what you think is a malfunction of the camcorder may have the
simplest of solutions - please read the “CHECK THIS FIRST” box
before going on to the more detailed problems and solutions. Consult
your dealer or a Canon Service Center if the problem persists.
CHECK THIS FIRST
Power source
The camcorder will not turn on or it turns off by itself.
- The battery pack is exhausted. Replace or charge the battery pack.
- Remove the battery pack and reattach it correctly.
Cannot charge the battery pack.
- Make sure the camcorder is off so charging can start.
- The temperature of the battery pack is outside its operating range (approximately 0 – 40 °C
(32 – 104 °F)). Remove the battery pack, warm it or let it cool down, as necessary, and try
charging it again.
- Charge the battery pack in temperatures between approximately 0 °C and 40 °C (32 °F and
104 °F).
- The battery pack is faulty. Replace the battery pack.
- The camcorder cannot communicate with the battery pack attached. Battery packs not rec-
ommended by Canon for use with this camcorder cannot be charged using this camcorder.
- If you are using a battery pack recommended by Canon for use with this camcorder, there
may be a problem with the camcorder or battery pack. Consult a Canon Service Center.
Power supply
• Is the battery charged? Is the compact power adapter correctly con-
nected to the camcorder? (A 20)
Recording
• Did you turn the camcorder on and correctly set it to a recording
mode? (A 37, 40) If you are recording on a memory card, is one cor-
rectly inserted into the camcoder? (A 24)
Playback
• Did you turn the camcorder on and correctly set it to playback mode?
(A 46, 50) If you are playing back recordings from a memory card, is
one correctly inserted into the camcorder? (A 24) Does it contain
any recordings?
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