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Troubleshooting
64
Print Quality is Poor or Contains Errors
Problem Possible Cause Try This
Ink does not eject
properly/Printing is
Blurred/Colors are
Wrong/White
Streaks appear
Ink tank is not seated
properly/Ink tank is
empty
Check that the ink tanks are firmly seated in the print head and reseat them, if
necessary.
Check that the correct ink tanks are installed and that they are in the correct
order.
See “Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank
Replacing an Ink Tank” on page 38.
Check to see if all the orange tape has been peeled off as shown in (1). If a
part of the orange tape remains as shown in (2), remove it thoroughly.
If an ink tank is empty, replace the ink tank. See “
““
“Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank
Replacing an Ink Tank” on
page 38.
Print head is
misaligned
Align the print head.
See “
““
“Aligning the Print Head
Aligning the Print HeadAligning the Print Head
Aligning the Print Head” on page 56.
..
.
Print head nozzles are
clogged
Print the nozzle check pattern to check for uneven ink output.
See “
““
“Printing the Nozzle Check Pattern
Printing the Nozzle Check PatternPrinting the Nozzle Check Pattern
Printing the Nozzle Check Pattern” on page 44.
..
.
When a specific color is missing from the nozzle check pattern, clean the print
head.
See “
““
“Print Head Cleaning
Print Head CleaningPrint Head Cleaning
Print Head Cleaning” on page 48.
Paper is not loaded
with the print-side up
Check that your paper is loaded with the correct print side facing up.
Incorrect paper type
On the Main
MainMain
Main tab of the printer driver, confirm that the selected Media Type
Media TypeMedia Type
Media Type
matches the paper loaded.
In the Print
Print Print
Print dialog box of the printer driver, select Quality & Media
Quality & MediaQuality & Media
Quality & Media from the
pop-up menu, and then confirm that the selected Media Type
Media TypeMedia Type
Media Type matches the
paper loaded.
Glossy photo paper
other than the Canon
specialty media is
used
Select Other Photo Paper
Other Photo PaperOther Photo Paper
Other Photo Paper from Media Type
Media TypeMedia Type
Media Type. It may resolve the problem.
Load one sheet at a time and remove each sheet as soon as it is printed.
Note Follow the instructions packaged with your specialty media for
loading and handling.
i9900_QSG_US.book Page 64 Wednesday, January 7, 2004 6:09 PM