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Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is
displayed, refer to the log message list for the log details and the appropriate response.
The VB101 does not start up. The Power lamp does not light.
● Check that the AC cable is connected correctly. (→ P.25)
● Switch the VB101 off and then on again (→ P.24).
● If initial settings (see p. 33) have not been made, the Power LED illuminates in orange,
but this does not indicate a malfunction. Please make the initial settings.
●
If the Power LED stays orange and does not change to green, this indicates that there is a system fault.
Restore the factory default settings (→ P.160). If this does not resolve the problem, contact your Canon dealer.
The initial setup tools do not work.
● Check that the RS-232C cable used for setup is connected correctly. (→ P.25)
● Check that you have selected the correct COM port. (→ P.33)
● Check that there are no other active applications (terminal software, etc.) that are using
the COM port.
The video does not appear.
● Check that the camera is switched on and that the video cable is connected correctly.
● If the video quality is poor, check the video quality settings on the VB101 (→ P.43). Also,
check settings such as the number of background colors as on the viewer PC.
● You can limit the number of viewers that can access the VB101 at the same time (→
P.55). The message without video is displayed when this limit is exceeded.
● If you cannot see the video using the Java Viewer, check system settings such as the
browser version (→ P.18). Up-to-date information is provided on the VB101 Website.
(URL: http://www.canon.com/webview/)
● To view video using the Helper Viewer, it must first be installed (see p. 16). Please install
Helper Viewer after confirming the operating environment (see p. 18).
I cannot access the VB101 over the network.
● Check that the LAN cable is connected correctly. (→ P.25)
● Check that the VB101 network settings are correct. In particular, check that the IP address,
subnet mask and default gateway address settings are valid for the network you are using.
(→ P.33, 38)
● If you have changed the IP address, the new IP address does not take effect until you
reboot the VB101. Be sure to restart the VB101 after changing settings.
● If access control for the VB101 is being used, check the settings (→ P.52).
● Check that the IP address or URL settings in the viewer software are correct.
● If the NAT function of the router is used, check that the VB101's IP address noted on the
Web page is correct.