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Troubleshooting
7
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c
Note
If you have a problem, consult the ReadMe also. The ReadMe file may contain
important information not included in this manual. Be sure to read this file.
Troubleshooting
I can't control the camera.
● Check that the RS-232C cable for camera control is connected correctly. (→ P.25)
● Check that the VB101 control port for the corresponding camera is set correctly. (→ P.33)
● Check that the VB101 camera control is not restricted (→ P.55).
● Check to see if the camera angle is restricted by a preset (see p. 47).
● If you have changed the baud rate for the serial port on the camera, ensure that the
camera control baud rate setting on the VB101 matches the camera settings (→ P.43).
I forgot the password.
● You will have to return the VB101 to a service center. Please contact your Canon dealer.
I cannot record or search pictures.
● Check that the flash memory card has been inserted properly. (→ P.27)
● When the number of recorded pictures exceeds the limit, erase pictures that you do not
need or replace the memory card.
● Check that the camera is on and the cable has been connected properly. (→ P.25)
● A maximum of 32K bytes can be recorded for each picture. Reduce video capture size or
lower the video quality. (→ P.48)
● If there is an error in the search results, try to recover the index (/card/images/index.vbi).
Click on the "Rebuild" button (Rebuilding the recorded picture list) on the Administration
tools page to recover the index (→ P.59).