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Where To Get Help
EPSON provides technical assistance through automated telephone services and
electronic support services 24 hours a day, as listed in the following tables:
Automated telephone services
Service Access
EPSON
SoundAdvice
SM
For pre-recorded answers to commonly asked questions about
EPSON products 24 hours a day, seven days a week, call
(800) 922-8911.
EPSON FaxAdvice
Access EPSON’s technical information library by calling
(800) 922-8911
. You must provide a return fax number to use
this service.
EPSON Referral
Service
For the location of your nearest Authorized EPSON Reseller or
Customer Care Center, call
(800) 922-8911
.
Electronic support services
Service Access
World Wide Web
From the Internet, you can reach EPSON’s Home Page at
http://www.epson.com
.
EPSON Internet
FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the
password.
EPSON Download
Service
You can call the EPSON Download Service at
(800) 442-2007
.
Set your communications software to 8 data bits, 1 stop bit, no
parity. Modem speed can be up to 28.8 Kbps.
EPSON Forum on
CompuServe
Members of CompuServe can type
GO EPSON
at the menu
prompt to reach the Epson America Forum. For a free
introductory CompuServe membership, call (800) 848-8199 and
ask for representative #529.
basics.book Page 69 Friday, January 8, 1999 11:57 AM