Filter
Top Products
51
Where to Get Help
Epson provides technical assistance 24 hours a day
through the electronic support services and automated
telephone services listed below.
To speak to a technical support representative, dial:
● U.S.: (562) 276-7282, 6 AM to 8 PM, Pacific Time,
Monday through Friday and 7 AM to 4 PM,
Saturday.
● Canada: (905) 709-2567, 6 AM to 6 PM, Pacific
Time, Monday through Friday.
Toll or long distance charges may apply.
Before you call, please have the following information
ready:
● Product name (PictureMate)
● Product serial number (located on the back of the
printer)
● Proof of purchase (such as a store receipt) and
date of purchase
● Computer configuration (if using a computer)
● Description of the problem
You can purchase a PictureMate Print Pack, which
includes everything you need to print in one box: 100
sheets of PictureMate Photo Paper and a PictureMate
Photo Cartridge. You can also purchase a PictureMate
Carrying Case and other PictureMate accessories from
the Epson Store at (800) 873-7766 or visit
www.epsonstore.com (U.S. sales only). In Canada,
please call (800) 463-7766 for dealer referral.
Service Access
World Wide
Web
From the Internet, you can reach Epson
Support at www.MyPictureMate.com/
support. At this site, you can download
drivers and other files, look at product
documentation, access troubleshooting
information, and receive technical advice
through e-mail.
Automated
Telephone
Services
A variety of automated help services are
available 24 hours a day, seven days a week.
To use these services, you must have a touch
tone telephone and call (800) 922-8911.
Your Epson SoundAdvice
SM
code is 70540.
Use this code to quickly select the
PictureMate printer in SoundAdvice.
PictureMate.book Page 51 Wednesday, August 18, 2004 2:48 PM