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Problems and Solutions 61
■ If you are using a Macintosh and you do not see the printer name in the
Format for menu on the Page Setup screen, you may need to set up your
printer in the Printer Setup Utility or Print Center. See the Start Here sheet for
instructions.
■ If you’re using Windows 2000 and you see an error message or your software
doesn’t install correctly, you may not have software installation privileges.
Contact your System Administrator.
■ Make sure Windows 2000 or XP was preinstalled on your system. The USB
Printer Device Driver may not install correctly if you’ve upgraded from
Windows 95.
■ Make sure the USB Controller is working properly in Device Manager. See
your Windows help system for details. If it’s not working, contact your
computer manufacturer.
■ If you’re printing on a network, see your on-screen Reference Guide for
instructions on configuring your printer for use on a network.
Printer Problems
The printer is on, but nothing prints.
■ Make sure the USB cable is connected securely and that the cable meets the
system requirements on page 73.
■ Run a printer check as described on page 59. If the test page prints, make sure
your software is installed correctly. You may need to uninstall and reinstall it as
described on page 70.
■ Make sure there is no packing material in the printer.
■ If you’re printing on a network, you need to set up your printer for network
printing, as described in your on-screen Reference Guide.
■ If you print continuously for an extended period, the paper may temporarily
stop feeding or the print head carriage may pause for a while to prevent the
printer mechanism from overheating and being damaged. If this happens, you
can continue to print but Epson recommends that you stop and leave the
printer on for about 30 minutes. After 30 minutes, turn the printer off and on
and it should print at normal speed.