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Problem
The installation program does not start automatically when the CD is
inserted.
Possible causes Solution
• Autorun is disabled.
• The computer cannot
find the autorun.exe file
on the CD-ROM.
1. Verify that the printer software CD was inserted
into a supported CD-ROM drive.
2. Click
Start, click Run, and then click Browse.
3. At the top of the
Browse window, click the Look in
drop-down list.
4. Click
HPPP, and then click Open.
5. Click
Setup, and then click Open. The setup.exe
file appears in the
Run dialog box.
6. Click
OK.
7. Follow the onscreen instructions to install the
printer software.
Problem
When I connect a USB cable between the printer and the computer, an
“Unknown Device” message appears.
Note: This is not a problem if you are using Windows 2000. If you are using Windows
2000 and this message appears, you can continue with the software installation.
Possible causes Solution
• Static electricity has
built up in the cable
between the printer and
your computer.
•You might have a
defective USB cable.
1. Disconnect the USB cable from the printer.
2. Disconnect the power cord from the printer.
3. Wait approximately 30 seconds.
4. Reconnect the power cord to the printer.
5. Make sure that the USB cable is firmly attached to
the printer.
6. If “Unknown Device” continues to appear in the
New Hardware Found dialog box (and you are
not using Windows 2000), replace the USB
cable.