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Chapter 7: Troubleshooting and Support 115
Cannot display
image
The image was
taken with
another camera
or the image file
was corrupted
when the camera
was shut down
improperly.
z The image may still be
okay. Transfer the image
to your computer and try
opening it with the
HP Image Zone software.
z Do not remove the
memory card when the
camera is turned on.
Camera has
experienced an
error
The camera may
have a firmware
problem.
Turn the camera off and
then on again. If that does
not fix the problem, try
resetting the camera (see
Resetting the Camera on
page 88). If the problem
persists, note the error
code and then call HP
Support (see
Getting
Assistance on page 122).
Unknown USB
device
The camera is
connected to a
USB device that it
does not
recognize.
Make sure that the camera
is connected to a
supported printer or
computer.
Message Possible cause Solution