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73
Paper Jams
Problem Possible Cause Try This
Paper Jams Paper jams in the
Paper Output Slot/
Auto Sheet Feeder
Remove the paper according to the following procedure.
1. Slowly pull the paper out, either from the Auto Sheet Feeder or from the Paper
Output Slot, whichever is easier.
• If the paper tears and a piece remains inside the printer, open the Top Cover
and remove it.
Be careful not to touch the components inside the printer at this
time.
After removing all paper, close the Top Cover, turn the printer off and turn it
back on.
• If you cannot pull the paper out, turn the printer off and turn it back on. The
paper will be ejected automatically.
2. Reload the paper into the printer and press the RESUME/CANCEL button on the
printer.
If you have turned off the printer in step 1, you will need to retry printing,
because this operation cancels any print jobs in progress.
When reloading the paper into the printer, refer to “Paper Does Not
Feed Properly” on page 72 to confirm that you are using the correct
paper and are loading it into the printer correctly.
If you cannot remove the paper or the paper tears inside the printer, or if the
paper jam error continues after removing the paper, contact the Customer Care
Center.