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Troubleshooting
Before you contact your Canon dealer or service outlet, check the items listed below. If a log message is
displayed, refer to the Log Messages on the supplied CD-ROM "Guide to Creating Web Pages for Video
Distribution" for the log details and the appropriate response.
The Power LED does not light. The Power LED stays orange.
● Check that the AC cable is connected correctly. (→ P.27)
● If the Power LED stays orange and does not change to green, this indicates that there is a
system fault. Restore the factory default settings (→ P.108). If this does not resolve the
problem, contact your Canon dealer.
The Initial Setup Tool does not work.
● There will no longer be any effect on the Initial Setup Tool 20 minutes or more after power
is turned on. If 20 minutes or more have passed, try turning the VB150 off and then on
again, then repeat the setup procedure from the beginning (→ P.28).
The video does not appear.
● Check that the camera is switched on and that the video cable is connected correctly (→
P.27).
● If the video quality is poor, check the video quality settings on the VB150 (→ P.40). Also,
check settings such as the display color setting as on the viewer PC.
● If you cannot see the video using the Viewer for Java, check system settings such as the
browser version (→ P.19). Up-to-date information is provided at the following.
(URL: http://www.canon.com/webview/)
● To view video using the Viewer for PC, it must first be installed. Please install Viewer for PC
after confirming the operating environment (→ P.19).
● Check whether the video transmission port has been changed. (→ P.54).
● Check whether the video service time has been set. (→ P.54).
I cannot access the VB150 over the network.
● Check that the LAN cable is connected correctly. (→ P.27)
● If the initial setup (→ P.28) is not performed, the IP address of the VB150 is set to its
factory default value of 192.168.100.1. Perform the initial setup to suit your network
environment.
● Check that the VB150 network settings are correct. In particular, check that the IP address,
subnet mask and default gateway address settings are valid for the network you are using.
(→ P.30, 36)
● If access control for the VB150 is being used, check the settings (→ P.51).
● Check that the IP address or URL settings in the viewer software are correct.
● If the NAT function of the router is used, check that the VB150's IP address noted on the
Web page is correct. (→ dGuide to Creating Web Pages for Video Distribution P.22)
I forgot the password.
● Restore the factory default settings. (→ P.108)
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