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Problem Solving
Where To Get Help
EPSON Technical Support
EPSON provides technical assistance 24 hours a day through the electronic support
services and automated telephone services listed in the following table:
To speak to a technical support representative, dial (562) 276-4382 (U.S.) or
(905) 709-3839 (Canada), 6 AM to 6 PM, Pacific Time, Monday through Friday. Toll
or long distance charges may apply.
Before you call, please have the following information ready:
■ Product name (EPSON Perfection 640U)
■ Product serial number (located on the back of the scanner)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration
■ Description of the problem
Service Access
World Wide Web From the Internet, you can reach EPSON Support at
http://support.epson.com
. At this site, you can download
drivers and other files, look at documentation such as product
brochures and user manuals, and access troubleshooting
information.
EPSON Internet
FTP Site
If you have Internet FTP capability, use your Web browser (or
other software for FTP downloading) to log onto
ftp.epson.com
with the user name
anonymous
and your e-mail address as the
password.
EPSON E-mail
Technical Support
To receive technical advice through e-mail, go to
http://support.epson.com
and complete the form under the
troubleshooting tab, as requested.
Automated
Telephone Services
A variety of automated help services are available 24 hours a
day, seven days a week. To use these services, you must have a
touch tone telephone and call
(800) 922-8911
.
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