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Solving Problems 29
English
Contacting Customer
Support
Regional customer services
If your Epson product is not operating properly and
you cannot solve the problem using the
troubleshooting information in your product
documentation, contact customer support services
for assistance. If customer support for your area is
not listed below, contact the dealer where you
purchased your product.
Customer support will be able to help you much
more quickly if you give them the following
information:
■ Product serial number
(The serial number label is usually on the back of
the product.)
■ Product model
■ Product software version
(Click About, Version Info, or a similar button in
the product software.)
■ Brand and model of your computer
■ Your computer operating system name and
version
■ Names and versions of the software applications
you normally use with your product
Note:
For more information on contacting customer support, see the
online User's Guide.
Europe
URL http://www.epson.com
Select the Support section of your
local EPSON web site for the latest
drivers, FAQs, manuals and other
downloadables.
Check your Pan-European Warranty Document for information
on how to contact EPSON Customer support.
Australia
URL http://www.epson.com.au
Telephone 1300 361 054
Fax (02) 8899 3789
Singapore
URL http://www.epson.com.sg
Telephone (65) 6586 3111
Thailand
URL http://www.epson.co.th
Telephone (66)2-670-0333
Vietnam
Telephone 84-8-823-9239
Indonesia
URL http://www.epson.co.id
Telephone/
Fax
Jakarta: (62) 21-62301104
Bandung: (62) 22-7303766
Surabaya:
(62) 31-5355035/31-5477837
Medan: (62)61-4516173
Telephone Yogyakarta: (62) 274-565478
Makassar:
(62)411-350147/411-350148
Hong Kong
URL http://www.epson.com.hk
Phone (852) 2827-8911
Fax (852) 2827-4383
Malaysia
URL http://www.epson.com.my
Phone 603-56288333
India
URL http://www.epson.co.in
Phone 30515000
FAX 30515005/30515078
Philippines
URL http://www.epson.com.ph
Phone (63) 2-813-6567
Fax (63) 2-813-6545
E-mail epchelpdesk@epc.epson.com.ph