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Getting Assistance
HP PhotoSmart C500 Digital Camera User’s Guide 116
Getting Assistance
When there is a problem, you have several resources for finding a solution. Resources include HP PhotoSmart on the
Internet, Help, and HP Customer Care.
HP PhotoSmart on the Internet
You can get project ideas and troubleshooting assistance, access the community forum, and get any updates to
software from HP’s PhotoSmart Web site. Go to www.photosmart.com
www.photosmart.comwww.photosmart.com
www.photosmart.com, and click Support
SupportSupport
Support.
I am searching through photos by date, and have
selected the find dates, but the camera is not
responding.
• Make sure that the From
FromFrom
From date is prior or equal to
the To
ToTo
To date.
The status LCD is displaying an error message. • If the camera does not turn itself off, press the
on/off
on/offon/off
on/off button to turn the camera off and then on
again.
The main batteries are charged but the camera is
not responding.
• Check that you do not have an AC power adapter
attached to the camera. Even if it is not connected
to a power source, the camera will not use battery
power.
Problem
ProblemProblem
Problem Solution
SolutionSolution
Solution