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I cannot transfer images from the camera to my computer.
• Either install the HP Photosmart Software (see “
Install the software” on page 8), or
see “
Transferring images without HP Photosmart Software” on page 35.
• Configure your camera preferences so the HP Photosmart software starts
automatically when you connect your camera to your Macintosh. Open the HP
Photosmart Camera settings in System Preferences to make changes, or to view
the camera software help.
• Set your camera to act as a Disk Drive (see USB Configuration in “
Using the
Camera Setup Menu” on page 42), then follow the steps in “Connecting to the
computer” on page 35.
I get an error message when transferring images to my computer.
A power surge or electrostatic discharge may have affected the camera. Close the
HP Photosmart Software, disconnect the camera from the computer, and reset the
camera (see “
Resetting the camera” on page 44). Then restart the image transfer process
(see “
Transferring images with HP Photosmart Software” on page 34).
The HP Photosmart Software does not start automatically when I connect to my
Macintosh.
Configure your camera preferences so the HP Photosmart software starts automatically
when you connect your camera to your Macintosh. Open the HP Photosmart Camera
settings in System Preferences to make changes, or to view the camera software help.
The HP Photosmart Software takes a long time before it is ready to transfer images
from my camera.
Having a large number of files stored on an optional memory card affects the amount of
time it takes for the HP Photosmart Software to start transferring images. For best results,
transfer images to your computer frequently, and always format the card after transferring
images (see “
Install and format an optional memory card” on page 7).
My camera shuts down unexpectedly.
• A power surge or electrostatic discharge may have affected the camera. Remove the
battery and reset the camera (see “
Resetting the camera” on page 44). Then reinstall
the battery and turn on the camera.
• Recharge the battery.
• Connect the camera to AC power via the power adapter (see “
Charge the battery”
on page 6), then turn on the camera.
• Replace the battery.
I am having a problem installing or using the HP Photosmart Software.
• Make sure your computer meets the minimum system requirements as stated on the
camera packaging.
• Refer to the HP Photosmart Software online help system.
• Refer to the Hewlett-Packard Technical Support website:
www.hp.com/support.
Chapter 9
50 Troubleshooting