Filter
Top Products
120
D Getting Information, Help, and Services
If you need help, service, or technical assistance or just want more information about IBM
products, you will find a wide variety of sources available from IBM to assist you. This section
contains information about where to go for additional information about IBM and IBM products,
what to do if you experience a problem with your computer, and whom to call for service should it
be necessary.
Getting Information
Information about your IBM server product and preinstalled software, if any, is available in the
documentation that comes with your server. That documentation includes printed books, online
books, README files, and help files. In addition, information about IBM products is available on
the World Wide Web.
On the World Wide Web, the IBM Web site has up-to-date information about IBM products and
support. The address for the IBM Personal Computing home page is http://www.ibm.com/pc/.
You can find support information for your IBM products at http://www.ibm.com/pc/support/.
If you click Profile from the support page, you can create a customized support page that is specific
to your hardware, complete with Frequently Asked Questions, Parts Information, Technical Hints
and Tips, and Downloadable Files. In addition, you can choose to receive e-mail notifications
whenever new information becomes available about your registered products.
You also can order publications through the IBM Publications Ordering System at
http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi.
Getting Help and Service
If you have a problem with your server product, you will find a wide variety of sources available to
help you.
Using the Documentation and Diagnostic Programs
Many problems can be solved without outside assistance. If you experience a problem with your
server product, the first place to start is the troubleshooting information in your IBM
documentation. If you suspect a software problem, see the documentation, including README
files and online help, that comes with the operating system or application program.
Most IBM server products come with a set of diagnostic programs that you can use to help you
identify hardware problems. See the troubleshooting information in your IBM documentation for
instructions on using the diagnostic programs.
The troubleshooting information or the diagnostic programs might tell you that you need additional
or updated device drivers or other software. IBM maintains pages on the World Wide Web where
you can get the latest technical information and download device drivers and updates. To access
these pages, go to http://www.ibm.com/pc/support/ and follow the instructions.