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Appendix D: Glossary
(e) In iGuard, goto Basic Settings --> Network --> PPPoE, and enter the details.
For users with STATIC IP; proceed directly to (d) or (e).
Q10. I'm connecting iGuard to a HUB, how do I set it to access the internet?
1. Make sure that PPPoE section in iGuard is setup to connect to your ISP, and;
2. Make sure that Dynamic DNS in iGuard is setup.
Q11. I can not access iGuard Web Manager. I have opened up all the ports.
1. Check that your Router and iGuard are not both also using EXTERNAL / WAN
port 80. If it is, change one to another EXTERNAL / WAN port.
2. If you changed iGuard default HTTP port 80 to another say, port 8081. Then you
will have to redirect your web browser by typing http://xxx.xxx.xxx.xxx:8081 where
http://xxx.xxx.xxx.xxx is iGuard IP address.
Q12. I can access iGuard Web Manager but cannot view images when clicking
ActiveX / SunJava.
Make sure that you have a UDP port 9001 opened.
Q13. There is no Port Forwarding Section in my Router.
Different Routers have different setup for this section. In general, a more advanced
router will allow you to forward Internal / LAN port to an External / WAN port. You
can assign an internal port number to be forwarded to a different external port
number.
However, there are also Routers which can not do this. Your internal port = external
port, and you are only allowed to open a range of ports. Please check with your
router's manufacturer on how to open the port for your router.
Q14. I setup the Email Server (SMTP) but I can't seem to receive any emails.
Make sure that your Internet Security Software / SPAM software does not block
outgoing emails.
Q15. What bandwidth is required by iGuard?
The average "Bytes of Image per Frame" is between 4Kbytes - 9Kbytes. This size is
determined according to color saturation of the image captured. Therefore, the
"Frame per Second" (FPS) = "Data transmission rate" (in Bytes/s) divided by "Bytes
of Image per Frame" (Bytes/frame)
You can check your current FPS setting in iGuard. Network --> Account Settings -->
FPS (default is 10)