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Types of trouble and how to correct trouble
Symptom Cause and/or Corrective Actions
• Setting program on a blank portion of the tape is
attempted.
c Set the program again on a recorded portion (p. 132).
• COMMANDER is set to OFF in the menu settings.
c Set it to ON. (p. 184)
• Something is blocking the infrared rays.
c Remove the obstacle.
• The batteries are inserted in the battery holder with the + –
polarities incorrectly matching the + – marks.
c Insert the batteries correctly. (p. 216)
• The batteries are dead.
c Insert new ones. (p. 216)
• DISPLAY is set to V-OUT/LCD in the menu settings.
c Set it to LCD. (p. 184)
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at
least one hour to acclimatize. (p. 202)
• Some troubles have occurred in your camcorder.
c Remove the cassette and insert it again, then operate
your camcorder.
• Disconnect the power cord of the AC power adaptor or
remove the battery, then reconnect it in about one minute.
Turn the power on. If the functions still do not work, open
the LCD panel and press the RESET button using a sharp-
pointed object. (If you press the RESET button, all the
settings including the date and time return to their
defaults) (p. 213)
• The battery pack is not properly installed.
c Install it properly. (p. 16)
• Something is wrong with the battery pack.
c Contact your Sony dealer or local authorized Sony
service facility.
• The POWER switch is not set to OFF (CHG).
c Set it to OFF (CHG). (p. 17)
• The USB cable was connected before installation of the
USB driver was completed.
c Uninstall the incorrect USB driver and re-install the USB
driver (p. 162).
• USBCONNECT is set to PTP when the POWER switch is
set to MEMORY.*
c Set it to NORMAL. (p. 183)
• This is because some functions use a linear mechanism.
This is not a malfunction.
• Moisture has started to condense in your camcorder
(p. 202).
* Except DCR-TRV16
Digital program editing to a
“Memory Stick” does not function.*
The Remote Commander supplied
with your camcorder does not work.
The picture from a TV or VCR does
not appear even when your
camcorder is connected to output on
the TV or VCR.
The melody or beep sounds for five
seconds.
No function works though the power
is on.
While charging the battery pack, no
indicator appears or the indicator
flashes in the display window.
You cannot charge the battery pack.
Image data cannot be transferred by
the USB connection.
When you set the POWER switch to
VCR or OFF (CHG), if you move
your camcorder, you may hear a
clatter sound from inside your
camcorder (DCR-TRV25/TRV27
only).
The cassette cannot be removed even
if the cassette lid is open.