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Troubleshooting
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Self-diagnosis display
Five-digit display Cause and/or Corrective Actions
• You are using a battery pack that is not an
“InfoLITHIUM” battery pack.
c Use an “InfoLITHIUM” battery pack. (p. 197)
• Moisture condensation has occurred.
c Remove the cassette and leave your camcorder for at
least one hour to acclimatize. (p. 202)
• The video heads are dirty.
c Clean the heads using the cleaning cassette (optional).
(p. 203)
• A malfunction other than the above that you can service
has occurred.
c Remove the cassette and insert it again, then operate
your camcorder.
c Disconnect the power cord of the AC power adaptor or
remove the battery pack. After reconnecting the power
supply, operate your camcorder.
• A malfunction that you cannot service has occurred.
c Contact your Sony dealer or local authorized Sony
service facility and inform them of the 5-digit code.
(example: E:61:10)
If you are unable to rectify the problem even if you try corrective actions a few times, contact your
Sony dealer or local authorized Sony service facility.
Your camcorder has a self-diagnosis display
function.
This function displays the current state of your
camcorder as a 5-digit code (a combination of a
letter and figures) in the viewfinder, on the LCD
screen or in the display window. If a 5-digit code is
displayed, check the following list of codes. The
last two digits (indicated by ss) differ depending
on the state of your camcorder.
LCD screen, viewfinder or
display window
Self-diagnosis display
•C:ss:ss
You can service your camcorder
yourself.
•E:ss:ss
Contact your Sony dealer or local
authorized Sony service facility.
C:04:ss
C:21:ss
C:22:ss
C:31:ss
C:32:ss
E:20:ss
E:61:ss
E:62:ss