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• File not found
•
File format not supported
•
Invalid file name
•
Supported file types for the HP All-in-One
•
File corrupted
Error reading or writing the file
Cause: The HP All-in-One software could not open or save the file.
Solution: Check to see if you have the right folder and file name.
Unreadable files. NN files could not be read
Cause: Some of the files on the inserted memory card are damaged.
Solution: Reinsert the memory card in the HP All-in-One. If this does not work,
retake the photos with your digital camera. If you already transferred the files to your
computer, try printing those files by using the HP Photosmart Software. The copies
might not be damaged.
Photos not found
Cause: Some of the files on the inserted memory card or attached storage device
are damaged.
Solution: Reinsert the memory card, or connect the storage device to the HP All-
in-One. If this does not work, retake the photos with your digital camera. If you already
transferred the files to your computer, try printing those files by using the
HP Photosmart Software. The copies might not be damaged.
Cause: There are no photos found on the memory card.
Solution: Take some photos with your digital camera, or if you previously saved
photos on your computer, you can print them using the HP Photosmart Software.
File not found
Cause: There is not enough available memory on your computer to create a print
preview file.
Solution: Close some applications and try the task again.
File format not supported
Cause: The HP Photosmart software did not recognize or support the file format of
the image you are trying to open or save. If the file extension indicates it is a supported
file type, the file might be corrupted.
Chapter 13
124 Troubleshooting
Troubleshooting