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Cause: The print carriage is blocked.
Solution: Open the print cartridge door to access the print carriage area. Remove
any objects that are blocking the print carriage, including any packing materials. Turn
the HP All-in-One off and then turn it on again.
Paper mismatch
Cause: The print setting for the print job does not match the paper type or size
loaded in the HP All-in-One.
Solution: Change the print setting in the software or load the appropriate paper in
the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Wrong paper width
Cause: The print setting chosen for the print job does not match the paper loaded
in the HP All-in-One.
Solution: Change the print setting or load the appropriate paper in the input tray.
For more information, see:
“
Set the paper type for printing” on page 31
Power and connection messages
The following is a list of power- and connection-related error messages:
•
HP All-in-One not found
•
Communication test failed
•
Improper shutdown
•
Two-way communication lost
HP All-in-One not found
Cause: This error applies only to USB-connected devices. The USB cable is not
plugged in properly.
Chapter 13
130 Troubleshooting
Troubleshooting