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To find support and warranty information, go to the HP Web site at www.hp.com/
support. If prompted, choose your country/region, and then click Contact HP for
information on calling for technical support.
For more information, see:
“
Align the print cartridges” on page 71
Print cartridge is missing, incorrectly installed, or not intended for your device
Cause: The print cartridge is missing.
Solution: One or both of the print cartridges is missing. Remove and reinsert the
print cartridges and verify that they are fully inserted and locked in place. If the
problem persists, clean the contacts of the print cartridges.
For more information on print cartridges, see “
Troubleshoot print cartridges”
on page 83.
Cause: Protective tape is covering the print cartridges.
Solution: Check each print cartridge. The tape might have been removed from the
copper-colored contacts, but still might cover the ink nozzles. If the tape is still
covering the ink nozzles, carefully remove the tape from the print cartridges. Do not
touch the ink nozzles or the copper-colored contacts.
1 Copper-colored contacts
2 Plastic tape with pink pull tab (must be removed before installing)
3 Ink nozzles under tape
Cause: One or both of the print cartridges are not installed or are installed
incorrectly.
Errors 135
Troubleshooting