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Work with print cartridges.........................................................................................................65
Handle the print cartridges.................................................................................................66
Check the estimated ink levels...........................................................................................67
Replace the print cartridges................................................................................................67
Use a photo print cartridge.................................................................................................70
Use the print cartridge protector.........................................................................................70
Align the print cartridges.....................................................................................................71
Clean the print cartridges...................................................................................................72
Clean the print cartridge contacts.......................................................................................73
Clean the area around the ink nozzles...............................................................................74
Remove ink from your skin and clothing.............................................................................76
12 Shop for printing supplies
Order paper or other media......................................................................................................77
Order print cartridges................................................................................................................77
Order other supplies.................................................................................................................78
13 Troubleshooting
Troubleshooting tips.................................................................................................................79
Communication problems over a USB connection.............................................................79
Information on print cartridges............................................................................................80
Information on paper..........................................................................................................81
Clear paper jams................................................................................................................82
Troubleshoot print cartridges..............................................................................................83
View the Readme file..........................................................................................................89
Hardware setup troubleshooting...............................................................................................89
Software installation troubleshooting........................................................................................91
Uninstall and reinstall the software.....................................................................................94
Print quality troubleshooting.....................................................................................................96
Print troubleshooting...............................................................................................................103
Memory card troubleshooting.................................................................................................112
Copy troubleshooting..............................................................................................................114
Scan troubleshooting..............................................................................................................119
Errors......................................................................................................................................122
Device messages.............................................................................................................122
File messages...................................................................................................................123
Supported file types for the HP All-in-One..................................................................125
General user messages...................................................................................................125
Paper messages...............................................................................................................128
Power and connection messages.....................................................................................130
Print cartridge messages..................................................................................................133
14 HP warranty and support
Warranty.................................................................................................................................137
Support process.....................................................................................................................137
Before you call HP customer support.....................................................................................137
HP support by phone..............................................................................................................138
Phone support period.......................................................................................................138
Placing a call....................................................................................................................138
After the phone support period.........................................................................................139
Additional warranty options....................................................................................................139
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