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Setting System Options User Guide
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Communication Error Command Center cannot connect to WiLife at this time. Please try again later. If
this error persists, contact your network administrator. Possible causes include
firewall software, antivirus software, or a virus. Make sure you have installed all
updates and patches and that your firewalls are configured to allow Werks to
access the Internet.
See the Knowledge Base topic WiLife Online Communication Error.
Invalid Serial The supplied serial number is invalid.
Connection Test Failed Command Center has failed to establish a direct connection with the backend.
Service Response Camera Not
Registered
One or more of the cameras being updated has not yet been registered
Unknown Error An unknown error has occurred. Please check your event log and/or contact WiLife.
Service-oriented indicators include Service Response Not Authorized, Service Response Expired, Service
Response No Registered Product, Service Response Disk Full, Service Response Limit Reached, Service
Response Not Implemented, etc.
STREAMING STATUS INDICATORS
The Streaming Status field specifies whether or not someone is actively viewing your cameras.
Indicators Descriptions
Active - Direct Mode Someone is actively/currently viewing your live cameras in Direct mode - the
streaming video feed is channeled directly to you because your system’s firewall
settings aren't blocking the stream and the Internet capability is powerful.
Active - Relay Mode Someone is actively/currently viewing your live cameras in Relay mode - the
streaming video feed is channeled through WiLife’s network to you.
Inactive - No Client Nobody is actively viewing your live cameras.
Create Your WiLife Online Account
Note: Skip this step if you set up Online Viewing during the Setup Wizard!
Note: To create your online account, you will need Internet access.
1) Click on the Setup button.
Note: To create your online account, you will need Internet access.
2) Click on the Online tab screen.
3) In the WiLife Online Account section, click on the link (Create a WiLife Online account).