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OBTAINING SUPPORT FOR
YOUR 3COM PRODUCTS
3Com offers product registration, case management, and repair services
through
eSupport.3com.com. You must have a user name and password
to access these services, which are described in this appendix.
Register Your
Product to Gain
Service Benefits
To take advantage of warranty and other service benefits, you must first
register your product at:
http://eSupport.3com.com/
3Com eSupport services are based on accounts that are created or that
you are authorized to access.
Solve Problems
Online
3Com offers these support tools:
■ 3Com Knowledgebase — Helps you to troubleshoot 3Com
products. This query-based interactive tool is located at:
http://knowledgebase.3com.com
It contains thousands of technical solutions written by 3Com support
engineers.
■ Connection Assistant — Helps you to install, configure, and
troubleshoot 3Com desktop and server network interface cards (NICs),
wireless cards, and Bluetooth devices. This diagnostic software is
located at:
http://www.3com.com/connectionassistant