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Troubleshooting VK-64
138
Viewing Screen and Video Windows
The following issues may arise during normal operation of the Viewer:
Some of the thumbnails are not showing in the Camera Selection Area.
Situation You currently do not have enough camera thumbnails on display to make
the scrollbar appear, however some of the thumbnails that were displayed
earlier are no longer visible.
Solution Most likely you have selected another Zone or Location from the
drop-down menu that is further down the list and the thumbnails have
scrolled to the left to show the selected Zone. Click the Zone drop-down
menu and select the zone at the top of the list. Thumbnails associated with
that zone will be displayed, i.e., groups of thumbnails will shift to the right.
Cannot Pan, Tilt or Zoom the camera in a Video Window.
Situation You clicked a Video Window to get camera control but the controls do not
appear.
Solution You need to double-click in the Video Window to bring up the controls or
select Get Camera Control from the Video Window menu. Alternatively,
check if you are actually looking at recorded video (the title bar will be
gray, not black).
The Record Now feature is gray in one Video Window menu, however it is enabled
in other Video Window menus.
Situation You click to bring up the Video Window menu and Record Now is gray
(disabled) but other Video Windows have the function enabled.
Solution When the camera was configured, it was most likely set to Do not Record.
If you need the camera set up for recording, see your System
Administrator or refer to the configuration chapters in this manual.
Layouts set up by another user cannot be seen.
Situation In the Organize Layouts & Layout Sequences dialog, you click in the
Personal Layouts folder in order to open a Layout created by another
user.
Solution Layouts saved in the Personal Layouts folder cannot be seen by other
users. If the Layout created by a user with Operator status is required for
all users to view, it should be saved to the Shared folder. See your System
Administrator.
You may encounter the following situations while using VK-64. If you encounter difficulties
that are not discussed in this section, please consult your System Administrator.