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After running a Layout Sequence for some time, it is no longer possible to
connect to some of the cameras.
Situation Immediately after launching the Layout Sequence, live images from all the
cameras can be displayed, but after several minutes or hours, the video from
a number of cameras is no longer displayed.
Solution When a large amount of Video Windows is displayed in a single layout and
layouts are configured to switch at short intervals, the resources needed for
communication become insufficient and the problem described above occurs.
For example, this can happen where a layout showing Video Windows from
20 cameras is switched at 10-second intervals. Reduce the number of
cameras displayed in the layout or set a longer switching interval.
Timeline
The following issues may arise during normal operation of the Timeline in the Viewer:
The Playback controls are inactive.
Situation You attempt to click any of the Playback controls and nothing happens.
Solution Move the Playhead away from the Live position. Playback controls will then
be active. A Video Window needs to be selected for playback. Also, the
nudge buttons and the Extract Video button are only enabled when only
one Video Window is selected.
Extracting Video
The following may arise during video extraction:
Cannot save video as no data could be found.
Situation An error message appears if you have attempted to extract video when no
video can be found in the selected segment.
Solution Ensure the segment of video has recorded footage.
Scheduling and Recording
The following schedule and recording-related issues may arise during normal operation
of VK-64:
Cannot initiate a Record Now on a camera.
Situation You have selected a Video Window in which to initiate Record Now
but the menu option is not available.
Solution In the Configuration and Preferences screen, Edit Camera Server dialog,
‘Do not Record’ is probably set up for the camera. Change the option to
record to the Storage Server.