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The printer selects
print materials
from the wrong
paper source.
The paper source
selection in the
printer properties
may be incorrect.
For many software applications, the paper
source selection is found under the Paper tab
within the printer properties. Select the correct
paper source. See "
Paper Tab".
A print job is
extremely slow.
The job may be
very complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your printer is up
to 35 PPM for Letter-sized paper.
Half the page is
blank.
The page
orientation setting
may be incorrect.
Change the page orientation in your
application. See "
Basic Tab".
The paper size and
the paper size
settings do not
match.
Ensure that the paper size in the printer driver
settings matches the paper in the tray.
The printer prints,
but the text is
wrong, garbled, or
incomplete.
The printer cable
is loose or
defective.
Disconnect the printer cable and reconnect. Try
a print job that you have already printed
successfully. If possible, attach the cable and
the printer to another computer and try a print
job that you know works. Finally, try a new
printer cable.
The wrong printer
driver was
selected.
Check the application’s printer selection menu
to ensure that your printer is selected.
The software
application is
malfunctioning.
Try printing a job from another application.
The operating
system is
malfunctioning.
Exit Windows and reboot the computer. Power
the printer off and then back on again.
Condition Possible cause Suggested solutions