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Black pages
• The toner cartridge may not be installed properly. Remove
the cartridge and reinsert.
• The toner cartridge may be defective and need replacing.
Install a new toner cartridge. See "
Replacing the Toner
Cartridge".
• The printer may require repair. Contact a service
representative.
Loose toner
• Clean the inside of the printer. See "Cleaning the Interior".
• Check the paper type and quality. See "
Identifying Print Media
Sources and Specifications".
• Install a new toner cartridge. See "
Replacing the Toner
Cartridge".
• If the problem persists, the printer may require repair.
Contact a service representative.
Character Voids
Character voids have white areas where they should be solid
black:
• If you are using transparencies, try another type of
transparency. Because of the composition of the
transparency, some character voids are normal.
• You may be printing on the wrong surface of the paper. Turn
over the stack of paper in the paper tray.
• The paper may not meet paper specifications. See
"
Identifying Print Media Sources and Specifications".
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove the
toner cartridge and reinsert.
• The toner cartridge may be defective. Install a new toner
cartridge. See "
Replacing the Toner Cartridge".
• If the problem persists, the printer may require repair.
Contact a service representative.
Curl If the printed paper is curled or the paper does not feed into
the printer:
• Turn over the stack of paper in the paper tray. Also try
rotating the paper 180° in the paper tray.
• Try printing to other rear door.
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