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5.2 Troubleshooting Checklist
This section describes common problems that may occur during the use of ScanSnap and how to
solve them.
Check the items as described in the following table before requesting repair service.
If you cannot solve the problem even after checking the following items, contact an authorized
FUJITSU scanner service provider.
Symptom Check The Item Out Resolution
The scanner cannot be
turned on.
Is the AC/USB cable and
the AC adapter connected
correctly?
Connect the AC/USB cable and AC adapter
correctly.
Disconnect and then re-connect the AC cable
and AC adapter.
Is the paper chute closed?
(The scanner is automati-
cally powered on/off when
the paper chute is opened/
closed.)
Open the paper chute.
Is the Mac OS started
completely?
(This scanner is powered
on/off in conjunction with
the computer.)
Wait until Mac OS X is started up completely.
The LED stays out while Mac OS X is
starting up or in the sleep mode.
Did you press the [POWER]
button unintentionally to turn
off the scanner? (Pressing
the [POWER] button turns
off the scanner even if the
paper chute is open.)
Press the [POWER] button for more than 1
second.