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....................................................................................................... 6-1
Introduction .................................................................................. 6-2
Status Messages ......................................................................... 6-2
Service Messages 6-8
HP-GL Error Codes and PCL Error Codes 6-10
Testing PC-Printer Communication ......................................... 6-10
Creating the Test File 6-11
Sending the Test File 6-11
Printer Problem Checklist ......................................................... 6-16
Media Jams ................................................................................ 6-18
Media Path 6-18
Automatic Jam Recovery 6-19
Locating Media Jams 6-19
Clearing Envelope Feeder Area Jams 6-21
Clearing a Multipurpose Tray Area Jams 6-24
Clearing Paper Pick-up Area Jams 6-25
Clearing Upper and Lower Cassette Area Jams 6-25
Clearing Duplexer Unit Area Jams 6-26
Clearing Left Cover and Fixing Area Jams 6-30
Clearing Optional Paper Deck Area Jams 6-31
Clearing Top Cover Area Jams 6-33
Clearing Top Cover Fixing Area Jams 6-35
Clearing CrownCopy ADF Paper Jams 6-36
Clearing Stackler Media Jams 6-37
Stapler Jams .............................................................................. 6-42
Troubleshooting CrownCopy ................................................... 6-47
Understanding the LEDs 6-47
Solving Other Problems 6-48
Control Panel Problems ............................................................ 6-49
Data Indicator Stays Lit 6-49
No Advanced Status Page’ 6-49
No Start-up Page 6-49
Paper Jam Message Stays On 6-50