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Troubleshooting
Troubleshooting
If you run into any problems using your camcorder, follow the flow chart below.
• Power sources/LCD screen/Wireless Remote Commander···p. 90
• Memory card/flash memory unit···p. 92
• Recording···p. 92
• Playback···p. 95
• Connecting to TV···p. 96
• Dubbing/Editing/Connecting to other devices···p. 97
• GPS (HXR-NX5E/NX5P)···p. 97
• Connecting to a computer···p. 98
The power does not turn on or abruptly turns off.
• Attach a charged battery pack to the camcorder (p. 12).
• Use the AC Adaptor/Charger to connect to a wall outlet (wall socket) (p. 12).
The camcorder does not operate even when the power is set to on.
• Disconnect the AC Adaptor/Charger from the wall outlet (wall socket) or remove the battery
pack, then reconnect it after about 1 minute.
• Press the RESET button (p. 120) using a sharp-pointed object.
The camcorder gets warm.
• The camcorder may get warmer while you use it. This is not a malfunction.
The remaining battery time indicator does not indicate the correct time.
• Ambient temperature is too high or too low, or the battery pack has not been charged enough.
This is not a malfunction.
• Fully charge the battery again. If the problem persists, the battery may be worn-out. Replace
it with a new one (p. 12, 107).
• The indicated time may not be correct in certain circumstances. For example, when you open
or close the LCD panel, it takes about 1 minute to display the correct remaining battery time.
1 Check your camcorder, referring to the items on pages 90 to 98.
2 Disconnect the power source, reconnect the power source after about 1 minute and turn
on your camcorder.
3 Press the RESET button (p. 120) with a pointed object, then turn on your camcorder.
This operation will reset the date, time and area settings.
4 Consult your Sony dealer or local authorized Sony service facility.
Power sources/LCD screen/Wireless Remote Commander