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Troubleshooting
7-7
7
Appendix
The viewer gets disconnected. • Check the network and PC for abnormality.
• Reboot the PC and connect again.
You forgot your password • You can initialize all settings of the camera excluding date and time using the reset
switch (P. 7-21). The factory default setting for the administrator password is
“camera”. Note, however, that network settings such as the IP address and subnet
mask will be initialized and must be set again.
Data cannot be uploaded • Check the upload destination in the [Upload] menu, as well as the upload operation
upon event in the [Event] menu, to see if both are set correctly.
• You can perform an operation check based on the currently set upload destination by
running a test (P. 4-16) from the [Upload] menu.
• Check [View Logs] in the [Maintenance] menu or logs on the server to check the
detailed operating environment. For [View Logs], see “Application (uploader)
messages” (P. 7-9). Also see “Important” in P. 4-15.
• For the server settings, contact your System Administrator.
Files cannot be saved in the Settings page or
Admin Tools.
• Saving to certain folders is prohibited in Windows 7 and Windows Vista and Windows
Server 2008. Accordingly, an attempt to save a file may fail. Specify [Documents],
[Pictures] and other folders.
Problem Countermeasures