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Troubleshooting and Support
7 Troubleshooting and
Support
This chapter contains information on the following topics:
• Resetting the camera (see page 126)
• Formatting a memory card using a computer (see
page 127)
• HP Image Zone software, including system requirements
and HP Image Zone Express (see page 127)
• Using the camera without installing the HP Image Zone
software (see page 130)
• Possible problems, causes, and solutions (see page 134)
• Error messages on the camera (see page 148)
• Error messages on the computer (see page 160)
• Getting assistance from HP, including web and phone
support
(see page 162)
NOTE: For more information about solutions to problems
mentioned here, as well as any other issues you might
have with your camera or the HP Image Zone software,
see the HP Customer Support website:
www.hp.com/support.