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Troubleshooting and Support
Printer is out of
paper.
The printer is out
of paper.
Load paper into the
printer, and then press the
OK or Continue button on
the printer.
Paper is not
loaded correctly
in the printer.
Paper is not
aligned correctly
in the paper tray.
Realign paper and try
printing again.
Printer has a
paper jam.
Paper has
jammed in the
printer.
Turn off the printer, clear
the paper jam, then turn
the printer back on.
The selected
combination of
paper type and
paper size is not
supported.
You are trying to
print a picture
larger than the
paper size, or to
print borderless
prints on plain
paper, or on a
printer that does
not support this
feature.
Try selecting a smaller
print size, or try using
photo paper to make
borderless prints.
There is a
problem with the
printer’s ink.
The ink cartridge
may be low, or
the cartridge type
may not be
supported for the
printer.
Replace the ink cartridge
with a supported cartridge
type.
Printer is out of
ink.
The printer has
run out of ink.
Replace the ink cartridge.
Message Possible cause Solution