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Troubleshooting and Support
Cannot Connect
To Product
(continued).
The camera is
set to the Digital
Camera setting,
but the computer
does not
recognize the
camera as a
digital camera.
Change the USB
Configuration setting to
Disk Drive (see
page 120). The camera
appears as a disk drive on
the computer so you can
copy the image files from
the camera to the hard
drive.
The camera is
connected to the
computer
through an
incompatible
USB hub.
Connect the camera
directly to a USB port on
the computer.
You are using an
HP Photosmart
R-series dock
and forgot to
press the Save/
Print button.
Press the Save/Print button
on the dock.
The USB
connection
failed.
Reboot the computer.
Could Not Send
To Service
The computer is
not connected to
the Internet.
Make sure your computer
is online.
Communication
Problem
Other HP Instant
Share software
is running with
exclusive access
to your camera.
Close the other HP Instant
Share program.
Message Possible cause Solution