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Troubleshooting and Support
ERROR SAVING
VIDEO
or
ERROR SAVING
IMAGE
The memory card
was half-locked
or was removed
before the
camera finished
writing to the
card.
• Verify that the tab on
the memory card is
fully in the unlocked
position.
• Wait until the Memory
light stops blinking
before removing the
card from the camera.
Unable to format. The memory card
is corrupt.
Replace the memory card.
Cannot display
image.
<filename>
An image was
taken with
another camera
or an image file
was corrupted
because the
camera did not
shut down
properly.
• Transfer the image to
your computer and try
opening it with the
HP Image Zone
software.
• Do not remove the
memory card when the
camera is turned on.
No devices are
connected to the
camera dock.
The camera may
not be properly
seated in the
dock or the
cables may not
be firmly
connected.
Make sure the camera is
properly inserted in the
dock and check the USB
cable connectors at both
the dock and printer,
computer, or television.
No printable
images in
memory.
or
No printable
images on card.
The camera has
no still images.
Video clips
cannot be printed
directly from the
camera.
Disconnect the camera
from the printer, then take
still images before
reconnecting the camera
to the printer.
Message Possible cause Solution